Welcome to Nur HVAC. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our services via our website, over the phone, or in person. It does not cover data related to our employees.
Information we collect
Nur HVAC collects various types of personal information, including but not limited to:
- Personal identification: your name, email, phone number, and address — used to personalize your experience, process transactions, and communicate with you.
- Demographic data: location derived from your IP address, used to tailor our services and understand our customer base.
- Financial information: payment-related details collected solely for transaction purposes.
- Submitted information: data you provide through contact forms, surveys, or direct interactions, used to respond to inquiries and improve our services.
- Technical data: browser, operating system, IP address, and site navigation — used for functionality, user experience, and security.
Cookies and tracking technologies
Nur HVAC uses cookies and similar technologies to analyze website performance, remember your preferences, and enhance your experience. You can manage these settings through your browser at any time. For details, see our Cookie Policy.
How we use your information
We use the information we collect to provide and improve our services, process bookings and payments, respond to your inquiries, send service-related communications, and keep our website secure and functional.
Sharing your information
We may share your data with trusted third-party service providers for functions such as payment processing and website analytics. We ensure these parties adhere to strict data protection standards and use your data only as needed to perform their services. We never sell your personal information.
<strong>No mobile information is sold, rented or shared with third parties or affiliates for their marketing or promotional purposes.</strong> Text messaging originator opt-in data and consent are never shared with any third party. Information may be shared only with subcontractors who provide support for our own services, such as customer service or scheduling providers, and they may not use it for their own marketing.
SMS / text messaging
If you give us your mobile number and check the SMS consent box on our website, you are consenting to receive text messages from Nur HVAC about your service request — scheduling, technician arrival, follow-ups and replies to your questions. Consent is not a condition of purchase.
- Message frequency varies; you may receive recurring messages related to your request or appointment.
- Message and data rates may apply, depending on your mobile carrier and plan.
- Reply STOP at any time to opt out of future messages. Reply HELP for help.
- Your mobile information is never shared with third parties for marketing purposes, and your opt-in consent is never sold or transferred.
- Full messaging terms are set out in our Terms & Conditions.
Your rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, or if you have any questions about this policy, please contact us.
Contact us
If you have any questions about this Privacy Policy, reach out to Nur HVAC at support@nurhvac.com or +1 (650) 542-8555. Our office is located at 381 Beach Rd, Burlingame, CA 94010.